BarclayCrud Strikes Again!

Fucking Goddamn BarclayCard!

Or BarclayCrud as they shall now be forever known.

I HATE credit cards.

I had to apply for one as part of re-sorting my finances in November. I did it with a personal advisor at the bank. You would have thought nothing could go wrong, wouldn't you?

Duh! Big Fat No!

A week later, after making ONE application, I received TWO cards with different numbers and different credit limits. Naturally I decided to keep the card with the higher credit limit so I called BarclayCrud, advised them of their error, cancelled one of the cards and activated the other. Should have been simple. Everything is done on the computer.

Pft! Yeah! Right!

I used the BarclayCrud ONCE - in December - to put down a deposit of £1200 for my car while I was waiting for the insurance cheque to clear. The ONLY reason I used it was because I needed the car immediately and I knew I had the funds to pay it off.

Simple right?

Ha!

This morning I opened the post and got a bit of a shocking awakening! TWO separate bills from BarclayCrud!

What The Fuck?!

Bill number one was for the card I activated. It had the £1200 on it as well as £1000 balance transfer plus £25 transfer fee! Eh?! I didn't transfer any money!

I just about got to grips with the fact that I'd have to call them to sort it out when I opened bill number two for the card I cancelled... which, surprise surprise, had a £1000 balance transfer plus £25 transfer fee on it!

Too much for one morning!

After much animated discussion with a BarclayCrud customer service person I was able to establish that each £1000 balance transfer had been put on during the application process and that the payments had supposedly gone to Egg.

But I don't have an Egg card.

So how did they make a payment to a non-existent card number?

The BarclayCrud lady didn't seem surprised by all this - in fact she quite happily told me not to worry and that it would all be sorted out because this sort of thing has happened to people before and got sorted out!

Bloody hell! That's not very inspiring!

Solution? Once they have corrected their error I will pay off the £1200 that I spent and then cancel the cards completely.

No wonder fraud is so easy when big companies that should know better make fuck-ups as basic as this!